General (Shipping, Returns, and more)
About Lensabl
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What does the lens protection plan cover?
All lenses are covered for scratches made during normal use and any coating defects for the first 3 months ...
Megan -
How does Lensabl work?
For lens replacement, the way our process works is that once you order, we email you a shipping label (or y...
Jason from Lensabl -
Can I find Lensabl in stores?
Lensabl services are currently only available online through our website.
Jason from Lensabl -
How can I find my prescription?
To get your prescription, please contact your local optometrist. Eye exams are also performed at many local...
Jason from Lensabl -
What if the prescription is wrong?
Please make sure the prescription you send us is correct and up to date. We make your lenses from scratch b...
Jason from Lensabl
My Orders
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If I need to return or exchange my order, what should I do?
To see our full Return/Remake/Exchange policy, please visit: https://www.lensabl.com/returns
Jason from Lensabl -
How do I make changes to an order?
If you need to make changes to your order for any reason, please contact us as soon as possible here. Pleas...
Jason from Lensabl -
How can I check the status of my order?
You may look for status updates in your customer account via live tracker or for more details on your order...
Megan -
I want to cancel my order, but my frames are at the lab/ order is in production
If lens production has not yet started for Lens Replacement: We can only cancel orders where the lenses hav...
Jayme -
Can I have more than one prescription saved in my account?
Yes you can. In the Account section under Prescription, you can add addition prescriptions for family membe...
Jason from Lensabl
Payment Questions
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My insurance company requires an invoice with a tax ID number. Can you provide me that?
Yes, we can. Please contact us at support@lensabl.com and we will gladly supply you with a bill tha...
Jason from Lensabl -
What are my payment options?
We accept all major credit cards, including HSA and FSA, Paypal, Affirm (Pay Over Time- interest free, mu...
Jason from Lensabl -
Can I use my insurance to pay for my lenses?
Currently we do not accept insurance. We are working with insurance carriers to be able to provide this as ...
Jason from Lensabl -
Can I use my insurance to pay for my lenses?
Currently we do not accept insurance. We are working with insurance carriers to be able to provide this as ...
Jason from Lensabl
Shipping Questions
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How long will it take for my order to arrive/ be completed ?
Assuming we have all required information needed to start the lenses (RX and PD, OCH/SH if applicable), len...
Jason from Lensabl -
My package is lost! How do I file a claim with the mail carrier?
First, please check to see if your package includes package insurance. Standard USPS FIRST CLASS shipping ...
Megan -
Can I add Package/Shipping Insurance to my order?
Yes, you can! You can add it on at check out for $15. Shipping Insurance insures each shipment up to $500....
Megan -
Can I ship my case and accessories with my frames?
Please do not include any cases or accessories as they will not be returned. If you selected to have a box ...
Megan -
Do you cover custom charges on International orders?
Unfortunately we are not responsible for customs charges on international orders. Customers are responsible...
Megan -
Can I send in my frames separately for orders with multiple pairs of lenses?
Lensabl’s standard process (and pricing) includes sending in all frames for each order at once. With that s...
Jason from Lensabl