General (Shipping, Returns, and more)
About Lensabl
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What does the lens protection plan cover?
All lenses are covered for scratches made during normal use and any coating defects for the first 3 months ...
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How does Lensabl work?
For lens replacement, once you order, we email you a shipping label (or you can request we send you a box) ...
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Can I find Lensabl in stores?
Lensabl services are currently only available online through our website.
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How can I find my prescription?
To get your prescription, please contact your local optometrist. Eye exams are also performed at many local...
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What if the prescription is wrong?
Please make sure the prescription you send us is correct and up to date. We make your lenses from scratch b...
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My Orders
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If I need to return or exchange my order, what should I do?
To see our full Return/Remake/Exchange policy, please visit: https://www.lensabl.com/returns
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How do I make changes to an order?
If you need to make changes to your order for any reason, please contact us as soon as possible here. Pleas...
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What is the time limit to provide the necessary details for my order?
You have 90 days from the date you placed your order to provide all required details, such as your prescrip...
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Order Changes and Cancellations
Modifying an Order: At Lensabl, we prioritize efficient order processing to minimize your waiting time. How...
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Can I have more than one prescription saved in my account?
Yes you can. In the Account section under Prescription, you can add addition prescriptions for family membe...
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How can I make an account?
Making an account is easy, just click the Sign In button at the top of the page and you will be directed to...
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Payment Questions
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My insurance company requires an invoice with a tax ID number. Can you provide me that?
Yes, we can. Please contact us at support@lensabl.com and we will gladly supply you with a bill tha...
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What are my payment options?
We accept all major credit cards, including HSA and FSA, Paypal, Affirm (Pay Over Time- interest free, mu...
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Insurance Reimbursement
Lensabl is an out-of-network provider for many insurance networks. Find your insurance company below to see...
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Shipping Questions
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How long will it take for my order to arrive/ be completed ?
Assuming we have all of the required prescription information needed to start making your lenses (RX and PD...
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How long do I have to send in my frame for lens replacement service?
You have 90 days from the date you placed your order to send in your frames for our lens replacement servic...
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My package is lost! How do I file a claim with the mail carrier?
First, please check to see if your package includes package insurance. Standard USPS FIRST CLASS shipping ...
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Can I add Package/Shipping Insurance to my order?
Yes, you can! You can add it on at check out for $15. Shipping Insurance insures each shipment up to $500....
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Can I ship my case and accessories with my frames?
Please do not include any cases or accessories as they will not be returned. If you selected to have a box ...
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Do you cover custom charges on International orders?
Unfortunately we are not responsible for customs charges on international orders. Customers are responsible...
Megan