If I need to return or exchange my order, what should I do?
To see our full Return/Remake/Exchange policy, please visit: https://www.lensabl.com/returns
How do I make changes to an order?
If you need to make changes to your order for any reason, please contact us as soon as possible here. Pleas...
How can I check the status of my order?
You may look for status updates in your customer account via live tracker or for more details on your order...
I want to cancel my order, but my frames are at the lab...
We can only cancel orders where the lenses have not yet gone into production. However, if your frame has ar...
How do I reset my password?
To reset your password, click here.
Can I have more than one prescription saved in my account?
Yes you can. In the Account section under Prescription, you can add addition prescriptions for family membe...
How can I make an account?
Making an account is easy, just click the Sign In button at the top of the page and you will be directed to...
Can I re-order lenses from a previous order?
You can easily re-order your lenses from a previous order by logging into your account under the past order...
Why should I make an account with Lensabl?
By creating an account, you can not only store all of your shipping and billing info, but can also store yo...
Spectacles carry a manufacturer’s warranty for the frame only by SNAP, Inc. Please follow this link for det...