All lenses are covered for scratches made during normal use and any coating defects for the first 3 months from the date you receive your lenses. The lens protection plan extends this coverage from 3 months to 12 months.
- This protection plan does NOT cover scratches stemming from dropped frames, improper lens care, or lens cleaning with any substance and accessory other than Lensabl provided cleaning kit.
- The lenses will be remade per the original order. That means that you cannot request to change the frame used, lens type/material/AR or the prescription. If you would like to make changes to the frame used or lenses, that would be treated as a new order and there will be a cost to do so. There are no exceptions to this.
If your order qualifies to be fulfilled under our lens protection plan, we will replace your lenses for free, and cover the cost of return shipping back to you. You will need to pay for the shipping to us. If you need to send in your past order for lens protection fulfillment, please email Support@lensabl.com with a photo of your scratched lenses and our Customer Support team will advise on the next steps!
Please Note: You may only do 1 lens protection plan fulfillment per year (or per item in the order).
The ingredients for our lens cleaning spray is as follows-
Surface active agent (SAS-60,AEO-9):10%, Aloe extract: 5%, Water: 85%. There is no alcohol or ammonia in it.
Surface active agent (SAS-60,AEO-9):10%, Aloe extract: 5%, Water: 85%. There is no alcohol or ammonia in it.
Please see our do's and dont's for caring for your Lensabl Lenses:
Do's
- Clean lenses regularly with a microfiber cloth and lens cleaning spray (Provided by Lensabl)
- Launder any cloth routinely according to the manufacturer’s instructions.
- Use a hard-shell case that is the right size for your glasses for safe storage!
Don'ts
- Don't wipe RX lenses when they’re dry - tiny dust or debris particles can scratch your lenses.
- Don't wipe with tissues, paper towels, or paper napkins, scratches!
- Don't clean your lenses with ammonia, bleach, vinegar, or window cleaner. They can eat away at your lens coatings.
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