Shipping Questions
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How long will it take for my order to arrive/ be completed ?
From the time that we receive your order at our lab, assuming we have all required information needed to st...
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My package is lost! How do I file a claim with the mail carrier?
First, please check to see if your package includes package insurance. Standard USPS FIRST CLASS shipping ...
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Can I add Package/Shipping Insurance to my order?
Yes, you can! You can add it on at check out for $15. Shipping Insurance insures each shipment up to $500....
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Can I ship my case and accessories with my frames?
Please do not include any cases or accessories as they will not be returned. If you selected to have a box ...
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Do you cover custom charges on International orders?
Unfortunately we are not responsible for customs charges on international orders. Customers are responsible...
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Can I send in my frames separately for orders with multiple pairs of lenses?
Lensabl’s standard process (and pricing) includes sending in all frames for each order at once. With that s...
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Can I Ship My Frames Myself?
Sure! If you'd rather not wait for the first box to come, we can provide a prepaid label for you to drop at...
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International (including Canada) Shipping
Canadian customers are able to place orders but will be responsible for shipping their frames into our lab ...
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Do you ship to APO/FPO addresses?
Yes, we can ship a completed order to an APO/FPO address, however, you would be responsible to ship the f...
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I need my glasses ASAP! Can I expedite my shipping?
Yes! We offer an expedited shipping option for $15/10, which you can select during checkout. For location...
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Does Lensabl ship outside of the U.S.?
We currently ship to the United States and Canada. For Canada orders, the customer will be responsible fo...
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How much does shipping cost?
Standard shipping is always free. If you need your glasses back sooner, we offer an expedited shipping op...