Shipping Questions
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How long do I have to send in my frame for lens replacement service?
You have 90 days from the date you placed your order to send in your frames for our lens replacement servic...
Megan -
My package is lost! How do I file a claim with the mail carrier?
First, please check to see if your package includes package insurance. Standard USPS FIRST CLASS shipping ...
Megan -
Can I add Package/Shipping Insurance to my order?
Yes, you can! You can add it on at check out for $15. Shipping Insurance insures each shipment up to $500....
Megan -
Can I ship my case and accessories with my frames?
Please do not include any cases or accessories as they will not be returned. If you selected to have a box ...
Megan -
Do you cover custom charges on International orders?
Unfortunately we are not responsible for customs charges on international orders. Customers are responsible...
Megan -
Can I send in my frames separately for orders with multiple pairs of lenses?
Lensabl’s standard process (and pricing) includes sending in all frames for each order at once. With that s...
Henry -
Can I Ship My Frames Myself?
Sure! If you'd rather not wait for the first box to come, we can provide a prepaid label for you to drop at...
Henry -
International (including Canada) Shipping
Canadian customers are able to place orders but will be responsible for shipping their frames into our lab ...
Henry -
Do you ship to APO/FPO addresses?
Yes, we can ship a completed order to an APO/FPO address, however, you would be responsible to ship the f...
Henry -
I need my glasses ASAP! Can I expedite my shipping?
Yes! We offer an expedited shipping option for $15/10, which you can select during checkout. For location...
Henry -
Does Lensabl ship outside of the U.S.?
We currently ship to the United States and Canada. For Canada orders, the customer will be responsible fo...
Henry -
How much does shipping cost?
Standard shipping is always free. If you need your glasses back sooner, we offer an expedited shipping op...
Henry