Logo

Lensabl Support

Got Questions?
For general questions regarding our services or products, please check below to see if we have answered them. Can't find your answers? Don't worry, we've got you covered. Please contact us support@lensabl.com.
  1. Lensabl Support
  2. General (Shipping, Returns, and more)
  3. Shipping Questions

Shipping Questions

  • How long will it take for my order to arrive/ be completed ?

    From the time that we receive your order at our lab, assuming we have all required information needed to st...

    Jason from Lensabl
    September 27, 2018 23:31
  • My package is lost! How do I file a claim with the mail carrier?

    First, please check to see if your package includes package insurance. Standard USPS FIRST CLASS shipping ...

    Megan
    August 22, 2022 23:24
  • Can I add Package/Shipping Insurance to my order?

    Yes, you can! You can add it on at check out for $15.  Shipping Insurance insures each shipment up to $500....

    Megan
    August 22, 2022 22:50
  • Can I ship my case and accessories with my frames?

    Please do not include any cases or accessories as they will not be returned. If you selected to have a box ...

    Megan
    August 20, 2021 18:36
  • Do you cover custom charges on International orders?

    Unfortunately we are not responsible for customs charges on international orders. Customers are responsible...

    Megan
    July 26, 2021 18:10
  • Can I send in my frames separately for orders with multiple pairs of lenses?

    Lensabl’s standard process (and pricing) includes sending in all frames for each order at once. With that s...

    Jason from Lensabl
    February 27, 2020 23:56
  • Can I Ship My Frames Myself?

    Sure! If you'd rather not wait for the first box to come, we can provide a prepaid label for you to drop at...

    Jason from Lensabl
    October 07, 2018 16:28
  • International (including Canada) Shipping

    Canadian customers are able to place orders but will be responsible for shipping their frames into our lab ...

    Jason from Lensabl
    October 07, 2018 16:26
  • Do you ship to APO/FPO addresses?

    Yes, we can ship a completed order to an APO/FPO address, however, you would be responsible to ship the f...

    Jason from Lensabl
    September 27, 2018 23:39
  • I need my glasses ASAP! Can I expedite my shipping?

    Yes! We offer an expedited shipping option for $15/10, which you can select during checkout. For location...

    Jason from Lensabl
    September 27, 2018 23:34
  • Does Lensabl ship outside of the U.S.?

    We currently ship to the United States and Canada. For Canada orders, the customer will be responsible fo...

    Jason from Lensabl
    September 27, 2018 23:32
  • How much does shipping cost?

    Standard shipping is always free. If you need your glasses back sooner, we offer an expedited shipping op...

    Jason from Lensabl
    September 27, 2018 23:30
Facebook Twitter Google + Instagram

© Lensabl Support