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Lensabl Support

Got Questions?
For general questions regarding our services or products, please check below to see if we have answered them. Can't find your answers? Don't worry, we've got you covered. Please contact us support@lensabl.com.
  1. Lensabl Support
  2. General (Shipping, Returns, and more)
  3. Shipping Questions

Shipping Questions

  • How long do I have to send in my frame for lens replacement service?

    You have 90 days from the date you placed your order to send in your frames for our lens replacement servic...

    Megan
    December 19, 2024 20:57
  • My package is lost! How do I file a claim with the mail carrier?

    First, please check to see if your package includes package insurance. Standard USPS FIRST CLASS shipping ...

    Megan
    August 22, 2022 23:24
  • Can I add Package/Shipping Insurance to my order?

    Yes, you can! You can add it on at check out for $15.  Shipping Insurance insures each shipment up to $500....

    Megan
    August 22, 2022 22:50
  • Can I ship my case and accessories with my frames?

    Please do not include any cases or accessories as they will not be returned. If you selected to have a box ...

    Megan
    August 20, 2021 18:36
  • Do you cover custom charges on International orders?

    Unfortunately we are not responsible for customs charges on international orders. Customers are responsible...

    Megan
    July 26, 2021 18:10
  • Can I send in my frames separately for orders with multiple pairs of lenses?

    Lensabl’s standard process (and pricing) includes sending in all frames for each order at once. With that s...

    Henry
    February 27, 2020 23:56
  • Can I Ship My Frames Myself?

    Sure! If you'd rather not wait for the first box to come, we can provide a prepaid label for you to drop at...

    Henry
    October 07, 2018 16:28
  • International (including Canada) Shipping

    Canadian customers are able to place orders but will be responsible for shipping their frames into our lab ...

    Henry
    October 07, 2018 16:26
  • Do you ship to APO/FPO addresses?

    Yes, we can ship a completed order to an APO/FPO address, however, you would be responsible to ship the f...

    Henry
    September 27, 2018 23:39
  • I need my glasses ASAP! Can I expedite my shipping?

    Yes! We offer an expedited shipping option for $15/10, which you can select during checkout. For location...

    Henry
    September 27, 2018 23:34
  • Does Lensabl ship outside of the U.S.?

    We currently ship to the United States and Canada. For Canada orders, the customer will be responsible fo...

    Henry
    September 27, 2018 23:32
  • How much does shipping cost?

    Standard shipping is always free. If you need your glasses back sooner, we offer an expedited shipping op...

    Henry
    September 27, 2018 23:30
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