How long will it take for my order to arrive/ be completed ?

by Jason
Assuming we have all of the required prescription information needed to start making your lenses (RX and PD, OCH/SH, approval for 'Risky' if applicable), lens production is 4-7 business days on average*

All lenses go through a meticulous quality inspection before being shipped to you. If there are any imperfections whatsoever, we may re-make your lenses until they are perfect, which can delay final shipment. We do not guarantee a date of completion until the lenses have passed final quality check and a shipping label has been printed.

Once the package is scanned for shipment by the mail carrier, you will receive an email confirmation with your tracking number.

*Please note:
  • Anti-fog treatment AR takes an additional 1 week to be applied.
  • All sun-tinted Match Solid or Gradient may take an additional 1-2 weeks.
  • All Sun Polarized Mirrored Lenses and Transitions XrtrActive Mirrored Lenses can take up to an additional 3 weeks beyond our standard production time.
  • Strong prescriptions and sports/wrap frames may require slightly longer processing times.


How to check your order status:

To check for updates on your order status, simply log into your customer account, navigate to the "My Orders" tab, and click on the "View" option for the order that is in process


After accessing the order details, please scroll down to find the order tracker. It will be located further down the page, allowing you to conveniently track the progress of your order


Please be aware that the lens manufacturing process consists of multiple stages. During production, the tracking information will only be updated once the lenses have progressed to the AR station and then to the final inspection. If it has been more than 7 business days since your lenses entered production and you would like to inquire about the status of your order, please feel free to reach out to for further assistance.


Shipping times:

Standard shipping (~2-5 business days) in the US is free with USPS First Class or $7.99 for USPS Priority. Expedited shipping is $10 and is done by UPS overnight (1 business day)



Article is closed for comments.