Ordering and Managing Your Account
Can I send in a paper copy of my prescription with my frames?
Unfortunately we do not accept paper copies of prescriptions sent in with your frames. If your online accou...
How does the lens replacement process work?
For lens replacement, the way our process works is that once you order, we email you a shipping label (or y...
Can I use Lensabl even if I don't have a prescription?
You can! When you are prompted to enter your prescription, enter “0” for Sphere and leave Cylinder, Axis an...
Is my contact prescription the same as my glasses prescription?
Contact lens prescriptions and eyeglass/sunglass prescriptions are not the same. They are significantly d...
I have more than one prescription, where can I store all of my prescriptions for easy access?
You can save as many prescriptions as you'd like to your account. You can even save the prescriptions of fr...
Can I save my prescription for future orders?
Yes! When you place an order, your prescription will automatically be saved to your account. You can alwa...
Can I send paper documents in with my order?
Unfortunately we do not accept any type of paper documents at our lab. Per our lab's policy, they will prop...
Is there a minimum ADD power?
Yes, there is! We cannot fill a prescription with an ADD power of +0.25 or +0.50. We have a minimum ADD pow...
If I send in my frames with demo/old lenses, will I get them back?
In making you brand new custom lenses for your specs, the lens production process involves removing existin...
Can I order tri-focals?
Yes, we can make tri-focal lenses; however, they are not listed on the website. To order tri-focals, you wo...
Can you make lenses with a prism correction?
Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to pur...
What are photochromic lenses?
Photochromic lenses are lenses that are clear indoors and darken automatically when exposed to sunlight (yo...
Can you alter my frame's lens shape?
Lenses are made to the exact size/shape of the lenses sent in or to the size of the frame and cannot be alt...
Please be sure to include your demo or original lenses for any rimless or semi-rimless frames. Please note:...
Can Lensabl replace One Piece/Shield Lenses?
At this time, Lensabl is unable to replace one piece or shield lenses.
Can I get new lenses for any brand of frames?
See our frame eligibility guide athttps://www.lensabl.com/lens-replacement-eligibility/.
Can I get new lenses for my antique frames or vintage eyeglasses?
Yes, we replace all older frames with updated prescription lenses.
Can I turn my regular glasses into sun glasses?
Yes! We can make tinted or mirrored lenses for any glasses, turning your eyeglasses into sunglasses easily...
Finding Your Measurements
How is segment height determined for progressive/bifocal lenses?
Segment Height, also commonly referred to as Seg Height, is the vertical measurement in millimeters from th...
I was given two numbers for pupillary distance. Which one do I use?
If there are two PD numbers on your prescription, your PD was taken monocularly, meaning one eye at a time ...
How do I measure my pupillary distance (PD)?
Your doctor may have provided this measurement on your prescription. If not, you can call them and ask them...
What is pupillary distance (PD)?
Pupillary distance (PD) is the distance between the center of your right pupil (the black circle that contr...