Lens Replacement
Ordering and Managing Your Account
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Can I send in a paper copy of my prescription with my frames?
Unfortunately we do not accept paper copies of prescriptions sent in with your frames. If your online accou...
Megan -
How does the lens replacement process work?
For lens replacement, the way our process works is that once you order, we email you a shipping label (or y...
Megan -
Can I use Lensabl even if I don't have a prescription?
You can! When you are prompted to enter your prescription, enter “0” for Sphere and leave Cylinder, Axis an...
Jason -
Is my contact prescription the same as my glasses prescription?
Contact lens prescriptions and eyeglass/sunglass prescriptions are not the same. They are significantly d...
Jason -
I have more than one prescription, where can I store all of my prescriptions for easy access?
You can save as many prescriptions as you'd like to your account. You can even save the prescriptions of fr...
Jason -
Can I save my prescription for future orders?
Yes! When you place an order, your prescription will automatically be saved to your account. You can alwa...
Jason
Lens Info
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Can I send paper documents/notes in with my frames?
Unfortunately, our lab does not accept any type of paper documents or notes. Per our lab's policy, any extr...
Jayme -
Is there a minimum ADD power?
Yes, there is! We cannot fill a prescription with an ADD power of +0.25 or +0.50. We have a minimum ADD pow...
Megan -
If I send in my frames with demo/old lenses, will I get them back?
In making you brand new custom lenses for your specs, the lens production process involves removing existin...
Megan -
Can I order tri-focals?
Yes, we can make tri-focal lenses; however, they are not listed on the website. To order tri-focals, you wo...
Jason -
Can you make lenses with a prism correction?
Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to pur...
Jason -
What are photochromic lenses?
Photochromic lenses are lenses that are clear indoors and darken automatically when exposed to sunlight (yo...
Jason
Frame Eligibility
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Can you replace lenses in my Ray-Ban Meta frames?
We’re delighted to offer a wide range of services, including lens replacements for various frames. However,...
Megan -
Can you make lenses for an industrial/safety frame?
Absolutely! Our lab will need to add the z87 stamp onto the lenses. To include the Z87 Stamp, there will be...
Megan -
Can you alter my frame's lens shape?
Lenses are made to the exact size/shape of the lenses sent in or to the size of the frame and cannot be alt...
Jayme -
Demo Lenses
Please be sure to include your demo or original lenses for any rimless or semi-rimless frames. Please note:...
Jayme -
Can Lensabl replace One Piece/Shield Lenses?
At this time, Lensabl is unable to replace one piece or shield lenses.
Jason -
Can I get new lenses for any brand of frames?
See our frame eligibility guide athttps://www.lensabl.com/lens-replacement-eligibility/.
Jason
Finding Your Measurements
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How is segment height determined for progressive/bifocal lenses?
Segment Height, also commonly referred to as Seg Height, is the vertical measurement in millimeters from th...
Jason -
I was given two numbers for pupillary distance. Which one do I use?
If there are two PD numbers on your prescription, your PD was taken monocularly, meaning one eye at a time ...
Jason -
How do I measure my pupillary distance (PD)?
Your doctor may have provided this measurement on your prescription. If not, you can call them and ask them...
Jason -
What is pupillary distance (PD)?
Pupillary distance (PD) is the distance between the center of your right pupil (the black circle that contr...
Jason