Ordering and Managing Your Account
Can I send in a paper copy of my prescription with my frames?
Unfortunately we do not accept paper copies of prescriptions sent in with your frames. If your online accou...
How does the lens replacement process work?
For lens replacement, the way our process works is that once you order, we email you a shipping label (or y...
Can I use Lensabl even if I don't have a prescription?
You can! When you are prompted to enter your prescription, enter “0” for Sphere and leave Cylinder, Axis an...
Is my contact prescription the same as my glasses prescription?
Contact lens prescriptions and eyeglass/sunglass prescriptions are not the same. They are significantly d...
I have more than one prescription, where can I store all of my prescriptions for easy access?
You can save as many prescriptions as you'd like to your account. You can even save the prescriptions of fr...
Can I save my prescription for future orders?
Yes! When you place an order, your prescription will automatically be saved to your account. You can alwa...
I'm confused on what type of lenses I need, can Lensabl help me?
Of course! We are always here to help. Chat with us at the bottom of the screen
Can I order more than one set of lenses?
Part of the Lensabl process is inserting the new lenses into your frames. Therefore, you can only order one...