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Lensabl Support

Got Questions?
For general questions regarding our services or products, please check below to see if we have answered them. Can't find your answers? Don't worry, we've got you covered. Please contact us support@lensabl.com.
  1. Lensabl Support
  2. Lens Replacement
  3. Ordering and Managing Your Account

Ordering and Managing Your Account

  • Can I send in a paper copy of my prescription with my frames?

    Unfortunately we do not accept paper copies of prescriptions sent in with your frames. If your online accou...

    Megan
    July 15, 2021 20:42
  • How does the lens replacement process work?

    For lens replacement, the way our process works is that once you order, we email you a shipping label (or y...

    Megan
    April 19, 2021 22:15
  • Can I use Lensabl even if I don't have a prescription?

    You can! When you are prompted to enter your prescription, enter “0” for Sphere and leave Cylinder, Axis an...

    Henry
    September 27, 2018 18:51
  • Is my contact prescription the same as my glasses prescription?

    Contact lens prescriptions and eyeglass/sunglass prescriptions are not the same. They are significantly d...

    Henry
    September 27, 2018 18:49
  • I have more than one prescription, where can I store all of my prescriptions for easy access?

    You can save as many prescriptions as you'd like to your account. You can even save the prescriptions of fr...

    Henry
    September 27, 2018 18:47
  • Can I save my prescription for future orders?

    Yes! When you place an order, your prescription will automatically be saved to your account. You can alwa...

    Henry
    September 27, 2018 18:46
  • I'm confused on what type of lenses I need, can Lensabl help me?

    Of course! We are always here to help. Chat with us at the bottom of the screen

    Henry
    September 27, 2018 18:40
  • Can I order more than one set of lenses?

    Part of the Lensabl process is inserting the new lenses into your frames. Therefore, you can only order one...

    Henry
    September 27, 2018 22:48
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