Can I send paper documents in with my order?

by Jayme

Unfortunately we do not accept any type of paper documents at our lab. Per our lab's policy, they will properly discard any extra paperwork that may arrive in your box with your frame's. If you need help uploading a document or have questions regarding your order, please reach out to


1 comment
  • I was specifically told to write a note to sent with my order in the box, and now it’s literally a been like 2 months and I haven’t gotten my prescription. Poor customer service and second time using this company. Flawless first time. Absolutely awful the second. Should be the same training and information for every person.

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