Our online eye exam is a prescription renewal exam ONLY. If your your vision has changed or you did not qualify based off of the answers provided during the questionnaire, you will not be dispensed a prescription renewal.
We would recommend visiting your eye doctor to get a new eye exam. And of course, if we can't issue you an extension on your Rx, we would refund your eye exam order.
Please email firstname.lastname@example.org if you have any further questions!