How can I check the status of my order?

by Megan

You may look for status updates in your customer account via live tracker or for more details on your order status, please contact 

From the time that we receive your order at our lab, assuming we have all required information needed to start the lenses (RX and PD, OCH/SH if applicable), lens production is about 4-7 business days on average.

All lenses go through a meticulous quality inspection before being shipped back to you. If there are any imperfections at all, we may re-process your lenses so they are perfect, which can delay final shipment. We do not guarantee a date of completion until the lenses have passed final quality check and a shipping label has been printed. 


Please note: 

*Anti-fog treatment AR takes about an additional week to be applied.

*All sun tinted mirrored lenses take about 2-3  weeks longer than our normal lenses.

*Strong prescriptions may require slightly longer processing times



Article is closed for comments.